HIGHTIDE STORE DTLA

Please note that all sales are final, unless the item is damaged or defective.

Orders will be processed within 3-5 business days. We are not shipping overseas at this moment.

Yes. Please read below for the exchange instruction.

• We do not offer direct exchanges.
  You may return shoes for store credit in the form of a digital gift card.
  
• Please email us within 7 days of the delivered date at info@hightidestoredtla.com with your order #, name, and email address to receive a return instruction.
  
• You can return your shoes either through mail or in-person at our DTLA location.
  
• The original shipping cost is non-refundable. You will be responsible for the return shipping. 
  
• Upon receipt of your returned item and inspection confirming that both the item and the packaging are in their original condition, we will process a store credit.

We have implemented a shipping protection service called Route. Route offers you "peace of mind" package protection for all of your orders at an affordable price. The cost to you - to fully protect your package in the event that it is lost, damaged, or stolen - is calculated based on the subtotal of the order. 

For filing a claim with Route, click here.

Here's a FAQ page if you have further questions and concerns about Route.